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Summary
Experienced and professional ISO Management Representative seeking employment with a reputable company in which my skills and knowledge can be fully utilized for the bettering of the establishment.
Experience
ISO 9001:2015 Management Representative
·Ensure that the organization is complying with relevant laws and statutes.
·Evaluate internal control and make recommendations on how to improve.
·Implement a quality management system (QMS) into all departments and ensure its ongoing efficiency.
·Provide reports on how the system can be improved.
·Organize quality management meetings with superiors and department heads to determine the best way to run each department.
·Perform testing of customer satisfaction and/or complaints regarding each service or product.
·Interpret test results in order to resolve issues within each department.
·Monitored each department to ensure adherence to ISO 9001 requirements.
·Ensure strict confidentiality of assigned tasks by management.
QA Dep’t
To check & review all new & existing processes of customer care functions & work procedures as directed by management to identify gaps & malpractices through mystery shopping’s/spot checks & reporting of the same to Management along with suggestions for improvement.
Responsibility must measure and evaluate the performance of the customer service representatives who come in direct contact with the company's consumer base. The main goal is to ensure objectives are being met so that the company maintains operations at an optimal level.
Complete analysis of results to identify root causes or trends that will lead to efficiency and quality gains in the contact Center.
Developed the SOP's for technical support of internet services.
IT Analyst
Research, design, implement scalable applications for information Identification, Extraction, Analysis, retrieval, and indexing
Collaborate closely with other team members to plan, design, and develop robust solution.
Worked effectively with design teams to ensure software solutions elevated client-side experience.
Evaluate interface between hardware and software.
Working closely with developers and architects to optimize and improvise the performance and stability of the application.
Prepare and implement software performance testing metrics.
Prepare and implement software failure testing scenarios.
Manual testing, Bug Reporting, Test Scenario Development & Test Case Development.
